Returns Policy

What's your returns policy?
For purchases made directly , we offer a 3-month, no-quibble returns policy. We’ve had to pause exchanges for now. Don’t worry, anything you’ve returned for an exchange will be automatically refunded.
Our usual returns policy does not apply to sales goods. You have fourteen days to return a sale item, with the exception of ‘final sale’ items (all priced ending .99 cents) which cannot be returned.

- With the exception of FINAL SALE options, you have fourteen days in which to return sale items.

- The discounts on our FINAL SALE options (all priced ending in .99 cents) are so good that we are unable to accept returns.

For all transactions, exclusions apply (see below)*

365 Day Returns

After our standard returns window, until the first anniversary of your order arriving, you can return anything that does not meet your naturally high quality expectations (things like wear and tear are included, though garments that have been mauled by pets, drawn on by nephews, worn while decorating and so forth, don't qualify). So, if you're not happy, we will give you the option of exchanging your item or receiving account credit for the amount you paid. Should anything spring a fault in the first 6 months, we will, of course, give you your money back.

*Please note:

When returning goods which you bought using a discount or offer, we will adjust the refund accordingly if you fall below the discount/offer threshold, as that discount or offer will no longer apply.
Swimwear (where the hygiene strips have been removed) and earrings (where the internal packaging seal has been broken) are non-refundable for hygiene reasons, unless they are actually faulty.
Face covering we aren’t able to accept returns for any opened packages, due to hygiene reasons.