FAQ

How can I change my mailing preferences?
If you have an online account, you can opt out of our mailing list under ‘Marketing Preferences’ in the 'My Account' section. Alternatively, please contact us with your full name and address and one of our advisors can arrange this for you.

What's your returns policy during a sale?
Free returns are not offered during a sale.

Our 90 day return period does not apply for sales goods:

- With the exception of FINAL SALE options, you have seven days in which to return sale items.
- The discounts on our FINAL SALE options (all priced ending in .99 cents) are so good that we are unable to accept returns.

For all transactions, exclusions apply (see below)*

*Please note:

Swimwear (where the hygiene strips have been removed) and earrings (where the internal packaging seal has been broken) are non-refundable for hygiene reasons, unless they are actually faulty.
Face covering we aren’t able to accept returns for any opened packages, due to hygiene reasons.

How do I track my order
Please enter your digit tracking number here . You can find your tracking number on your returns label. We'll pop you an email as soon as your return has been processed.

My Order hasn’t arrived, what do I do?
Don’t panic! Take a look at your tracking information, which can be found on your dispatch confirmation email, to see where your parcel is. If it has taken longer than the stated delivery time, please contact us with your order number to hand, and we will be happy to look into this further.

Will I lose my offer/voucher if I return an item?
Your offer will still apply, unless all of your items are returned, or you no longer qualify for the promotion (as outlined in the offer T&C’s). This is the same for any gift vouchers. However, if you used a promotional voucher and all items are returned, this will be deducted from your refund.

How long will my refund take to process?
Processing your returns is taking longer than normal, please allow up to 28 days before contacting us. Please do not worry; once your returns arrive with us, your request will be actioned as soon as possible. Make sure you save the top of the returns label that was in your parcel. It will have your tracking information. We’ll pop you an email as soon as your return has been processed.